FAQS

ABOUT ORDER

Q: How can I update my personal information after placing an order?

A: If you need to modify any personal details such as shipping address, email, or phone number, please contact us as soon as possible at support@thechampspot.com

Q: Can I modify or cancel my order after it’s been placed?

A: Yes, order modifications and cancellations are accepted within 24 hours of purchase. Please email us at support@thechampspot.com before this deadline. Changes cannot be guaranteed afterwards.

Q: What payment methods are available?

A: We currently accept payments through PayPal.

Q: How long does order processing take?

A: Orders are processed within 24 hours. We ship from warehouses globally based on your delivery address, and all orders are dispatched within 3 business days.

Q: When can I expect to receive my order?

A: Delivery typically takes 15–25 business days depending on your location.

RETURN POLICY

Q: What should I do if I receive a defective, incorrect, or damaged item?

A: Please notify us via email within 48 hours of delivery. Unfortunately, we cannot process refunds or replacements after this period.

Q: Who covers the return shipping cost?

A: Customers are responsible for all return shipping and related fees.

Q: What’s the best way to contact you regarding my order?

A: For any order-related questions, please email us directly at support@thechampspot.com